You will receive an email order confirmation after placing an order to confirm your order was received. Once your order ships, you will receive an email shipment confirmation which will include a link to tracking.
In the Account section, your will see your complete order history. Click the ‘track’ link next to each order number to see tracking details. This link is also included in your email shipment confirmation.
If you ordered an item that displayed as in-stock, your order will ship the same or next business day. Allow 1 to 5 business days for delivery. If you ordered an item that is produced on-demand, allow up to 10 business days plus 1 to 5 days transit time for your order to ship.
Please email support@cogginspromo.com and we will gladly assist to ensure you receive your order.
Please note that all orders intended for shipment outside of the United States are made at your own risk. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Import taxes, customs duties, and/or fees imposed by the destination country will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the order price, or shipping and handling costs. These charges are your responsibility, as eXp Realty and/or Coggins Promotional Advertising (“Coggins”; and collectively with eXp Realty, “We,” “Our,” and “Us”) is only charging the shipping and handling fee for your order. Neither eXp Realty nor Coggins has any responsibility for any additional charges that may apply.
You are responsible for obtaining information regarding the destination country’s laws, regulations, and restrictions that may apply when purchasing Our products. By placing an international order (shipping outside of the United States), you are responsible for abiding by the destination country’s laws, regulations, and restrictions. If an order is held, confiscated, seized, or destroyed by customs of the destination country, or returned to the United States, We will not be responsible for the losses, product, or shipping refunds. It is your responsibility to cover the shipping and handling costs when you wish to have a second delivery attempt after the order is returned to Us.
We are not responsible for lost, misplaced, or delayed shipments, or freight damaged by the freight carriers after your order has been accepted by the carrier. We are not responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided. You accept full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information.
We do not guarantee any day or time for delivery of any order shipping outside of the United States. To the extent that any shipping time is listed on our website, such listed time is only an estimate.
We do not offer any refunds to you for any orders shipping outside of the United States. All orders are final and you assume all risk from the time that your order is accepted by the carrier.